Got a question about billing or payments with Olly Olly? This page covers some of the most common questions we hear from our clients. If you can’t find the answer you’re looking for, reach out to our support team directly.
How can I upgrade, downgrade or cancel my paid subscription?
If you want to upgrade, downgrade or cancel your subscription, you’ll need to contact our support team.
You can do so by phone at (888) 812-6058 or email at support@ollyolly.com.
Note that changes will take effect at the end of your current billing cycle. For example, if you’re on a monthly plan and cancel mid-month, your subscription will remain active until the end of that month.
Should I choose a monthly or yearly plan?
Monthly plans offer flexibility. They’re ideal if you’re just getting started and want to test things out.
Yearly plans are a great choice for long-term savings. With these plans, you pay upfront for the full year and enjoy a discounted rate compared to paying month-to-month.
Whether you choose monthly or yearly, your payment will be charged upfront for the billing period you select.
How is my subscription charged?
Your payment method will be charged automatically at the beginning of each billing cycle. Here’s how it works:
- Monthly plans: Charged on the same day each month based on your subscription start date.
- Yearly plans: Charged annually on the subscription start date.
You can view your payment history and upcoming charges in the Billing section of your account.
What forms of payment do you accept?
We currently accept the following payment methods:
- Debit card
- Credit card
- ACH transfer
What payment gateway do you use?
Olly Olly uses Stripe as a credit card payment gateway service to process your credit card payment.
We chose Stripe because it’s a well-established and secure platform that allows you to see billing history and invoices directly in your Olly Olly app.
Why is my card being declined?
If your card is declined, it’s often due to automated fraud prevention measures by your bank. Here are some steps to resolve this:
- Double-check that your card details are correct.
- Try submitting your payment again.
- If the issue persists, contact your bank to approve the transaction.
If you’re still having trouble, our support team is here to help.
How do I update my billing information?
To update your billing details:
- Log in to your Olly Olly app.
- Go to My Business and select Billing.
- From there, click View Billing Details.
- Stripe will open in a new tab where you can update your information.
Make sure to save your changes to ensure future payments are processed correctly.
How can I delete my payment information?
To delete payment information:
- Log in to your Olly Olly app.
- Go to My Business and select Billing.
- From there, click View Billing Details.
- Stripe will open in a new tab where you can delete your information.
Note: You can only delete payment information if your subscription has expired or if your free trial is ongoing.
How do I view or download my invoices?
Your invoices are available directly in your Olly Olly app. Here’s how to find them:
- Log in to your Olly Olly app.
- Go to My Business and select Billing.
- From there, click View Billing Details.
- Stripe will open in a new tab where you can see your billing history and download invoices.
- Click on an invoice to view or download it as a PDF.
If you’d like to receive invoices at a different email address than the one associated with your account, you can update your billing email in the same section.
Is it possible to edit my invoice details?
Unfortunately, we are not able to make changes to any invoice that has already been issued.
You can edit your billing information by logging into your Olly Olly account. Once updated, your new information will appear on all future invoices.
What currency will I be billed in?
Subscriptions will always be billed in US dollars. At this time, we don’t have the ability to bill you in any other currency.
What happens if I miss a payment?
If a payment isn’t processed successfully, we’ll notify you via email. Access will then be restricted if the issue isn’t resolved. To avoid disruptions, make sure to keep your billing information always up to date.
Need more help?
We’re here to assist with billing questions or concerns. You can contact our support team via the Help & Feedback section in your Olly Olly app. We’re happy to guide you every step of the way!
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